TERMS AND CONDITIONS

By placing an order with us you are agreeing to all our Terms and Conditions and information on this page.

This website is operated by luca broccolini. Throughout the site, the terms “we”, “our”, and “us” refer to luca broccolini.

At any time, we reserve the right to change any information on the lucabroccolini.com website. We advise you to check this page regularly to keep up to date. 

 

luca broccolini is based in New Zealand. All transactions and orders are covered by New Zealand law.  All amounts shown on the lucabroccolini.com website is in New Zealand dollars (NZD).

Please contact us by email at hello@lucabroccolini.com if you would like anything on this page clarified (we know some of it sounds a bit formal). We are more than happy to help.

PAYMENT

We accept the following forms of payment:

  • Visa
  • MasterCard
  • PayPal
  • Stripe

Our prices are shown in $NZD. New Zealand customers will pay 15% sales tax (GST).

If you are an international customer whose credit card is not denominated in New Zealand dollars, the final price of the order will be calculated with the exchange rate on the day your card issuer processes the transaction. When converting to another currency a price variation may occur due to fluctuating exchange rates, and credit card company charges. The credit card you are using must be yours, or you must have the permission of the person whose card it is. We do not store your credit card details on our server. If the issuer of the payment method refuses to authorise a payment, lucabroccolini.com will not be held accountable for non-delivery.

We do not accept cancellations once an order is processed.

 

PURCHASE/REFUND/RETURNS POLICY

Please choose discounted items carefully, because we do not offer returns or refunds on these items. Except if they are faulty.

luca broccolini is not responsible if you choose an incorrect size, change your mind about your order, or no longer require the product. In these situations, we will not offer a refund.

However, we will offer an exchange if the product is returned to us within 7 days (New Zealand) 14 days (International) of the original purchase. It must be in its original, brand new condition, have not been worn, washed, or dry cleaned and proof of purchase must be provided. Postage/shipping is at the customer's expense.  

All items have been thoroughly quality checked before dispatch. But in the unlikely event you receive a luca broccolini item which is faulty, or incorrect on receipt, please contact us by email immediately.  The product must be returned unworn, in original, brand new condition, not washed, or dry cleaned, within 7 days (New Zealand) 14 days (International) of original purchase. In this instance, we will offer a refund, exchange, or repair, within 5 working days of receipt. 

Due to the fact we offer one-of-a-kind garments and limited runs, we cannot guarantee you will receive an identical replacement product.  We want you to be happy and will try our very best to accommodate your replacement colour/size request.

All shipping costs for items returned to us are to be paid by the customer, unless the item sent was faulty or incorrect.

Purchases are for personal use only, and must not be resold, or used for commercial benefit.

Please contact us at hello@lucabroccolini.com to discuss your return before sending products back to us. If you have any questions regarding exchanges or refunds, please email us. We are more than happy to help.

 

POSTAGE/SHIPPING

Free NZ shipping on orders over $300 woohoo! Free international shipping on orders over $500.

We only ship to physical addresses, not to PO Boxes.

Once an order is dispatched, and out of our control, we are not responsible for any delays, taxes or duties incurred at the receiver’s end. 

 

When international orders reach their destination country, they may be subject to customs clearance procedures.

When ordering from luca broccolini you are considered the “importer of record” and must comply with the laws and regulations of the country in which you are  receiving the goods. We recommend you contact your local customs office for more information.

If you are returning an item to us we do not take any responsibility for parcels lost in the post. To avoid a headache, and an empty wallet, we highly recommend you track and trace your parcel.

 

PRODUCTS

luca broccolini makes every effort to describe the products on our site as accurately as possible. However, we cannot guarantee the product descriptions are accurate, complete, reliable or error free.

We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions.

We endeavour to keep our stock levels accurate, however if an item purchased is not available at time of dispatch, we will refund the purchase immediately.

All orders are subject to availability.

Items in your shopping basket are not on hold, and may be purchased by other customers.

 

COLOURS

We have made every effort to display the colours and images of our products as accurately as possible. The colour you see will depend on your monitor and we cannot guarantee your monitor’s display will accurately reflect the colour of the product on delivery. If you are concerned about the colour of an item please email us, and we are more than happy to post you a sample of the fabric if we have it available.

 

PRIVACY AND SECURITY

We take your privacy seriously and will not rent, sell, or distribute your personal information to any third party. When you purchase from us, we collect the personal information you give us, such as name, address, phone number and email address. To protect your personal information we take reasonable precautions to make sure it is not lost, misused, accessed, disclosed, altered, or destroyed.

We do not sell or trade your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering parcels, sending emails, and processing payments. They have access to your information to perform these services.

However, we may disclose your personal information if we are required to do so by law. Or if you violate our Terms and Conditions.

With your permission, we may send you awesome emails about our store, products and updates.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address. This provides us with information which helps us learn about your server and operating system.

 

SQUARESPACE

Our website is hosted on Squarespace. They provide us with the e-commerce platform which allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. Your information is stored on a secure server, behind a firewall.

 

DISCLAIMER

luca broccolini is not responsible for purchases unable to be processed due to technical difficulties with the website, or unavailability of products.

 

LIABILITY

luca broccolini is not responsible for any actions or decisions taken as a result of information provided on the luca broccolini website. In no event shall luca broccolini be liable, directly, or indirectly for damages, loss, or injury arising from using our products. Products must only be used for intended purpose. We are not liable for any direct, indirect, punitive, or consequential damages allegedly sustained arising out of your access to or inability to access this website. luca broccolini is not liable for viruses claimed to have been obtained from our website.

 

COPYRIGHTS

All content, design and products, including images, photographs, and text are the intellectual property of luca broccolini, unless otherwise stated.

This site, or any portion of this site may not be reproduced, copied, duplicated, sold, resold, or otherwise exploited for any personal or commercial purpose without the express written consent of luca broccolini. Failure to comply may result in legal action.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to lucabroccolini.com so long as the link does not portray us in a false, misleading, derogatory, or otherwise offensive manner. 

 

SIZING

We have our own sizing model based on age. Some sizing may vary between styles, due to different fabrics used. However, we do try to keep sizing as consistent as possible. And we will state size dimensions in the product description of each listing. Please refer to our sizing page for more information and help in choosing the right size.

Contact us by email hello@lucabroccolini.com if you need any help.